From technical and operational maintenance of applications to the implementation of legislative changes in specific business areas, our team offers support throughout the entire life cycle of an application.
We provide support for all the activities related to production control, testing support and launching of new versions, performance management and planned maintenance.
We have the competence to provide the whole range of activities relating to technical maintenance and application running, along with support and help desk services under a contractual SLA (Service Level Agreement).
We cover the entire range of operational service activities required for applications and we monitor activities in accordance with maintenance standards and plans (e.g. programming and performance of recurrent processes, backup and application restoring).
We provide the necessary services for any type of training, maintenance, programming, security, backup and recovery as well as support interfaces for applications, web services and databases.
We have particular competences in all the activities involving the implementation of legislative changes in specific business areas, such as those demanding requirements management, impact assessment and design, acceptance with the client, planned changes.
We are involved in all the activities requiring reporting services, such as those demanding requirements management, data search and classification, report analyses, acceptance with the client, preparation and delivery of reports.
We hold training sessions for users after a preliminary identification of needs, thorough documentation, preparation and delivery of training materials.
We review each problem after we have defined it effectively, researched about it thoroughly and conducted the necessary analyses, and then we prepare reports. Our work is efficient and timely in order to avoid downtime or missing functionalities for our clients.
We provide the necessary service, including cases when troubleshooting is required, from problem reception to event classification, actual troubleshooting and recovery of equipment.