Business Process Outsourcing

Infoline

Infoline Service help companies benefit from updated information about offered services, data about promotions or developed programmes and, at the same time, they can assess the success of actions achieved.

Help Desk

Help Desk service guarantees a long-term relationship between companies and their clients. In addition to requests submitted for processing or settling potential complaints, we develop a specific background of client relations and a database which may be reviewed before any decision-making for development.

• Online assistance;
• Single contact point;
• Strict deadline control (SLA – Service Level Agreement);
• Intervention services;

They are all governed by flexibility and adaptability to clients’ needs.

Web Support

Web Support service helps us reach out even more to clients of companies. It enables to turn a company website into one with a comprehensive programme: possibility to provide answers on behalf of the company to e-mail messages or phone calls received.

In this way, we guarantee that no opportunity likely to arise from deployed marketing campaigns has been missed.

Telephone surveys

Telephone Survey type studies enable company managers to find out their clients’ opinion, on a regular basis, about the quality and value of services offered, as well as about how often the staff is able to sort out the problems occurred.

They account for studies in terms of quantity and quality to help companies understand even better the consumers’ needs and the approach they should use in managing client relations.

Mystery calls

The Mystery Calls service enables companies to appraise their clients’ appreciation and loyalty. We monitor the activity of companies’ representatives engaged in direct relations with clients.

Prospective trade they are to develop is contingent upon the way they interact with clients, which is the foundation for sound progress in many businesses.

Telemarketing

Telemarketing service enables smart and efficient promotion of products and services of various companies. It is the most important support tool for any type of company.

This service may cover phone calls whereby companies offer a product or service to potential clients, or may be mainly intended for information.

The advantage of telemarketing is direct and non-mediated contact with potential clients.

Lead generation

Lead Generation accounts for a range of services offered to ensure the success of any business.

The package is intended to support Sales and Business departments. Potential clients will be selected following a pre-qualification interview. Each phone call accounts for an opportunity to increase revenues in a company.

Lead generation services cover a wide range of needs, from call taking, meeting scheduling and transfer of calls, to using leads resulting from publicity.

Telesales

Telesales service (sales by phone) is mainly destined to enhance or reach certain objectives to support sales.

The best agents with experience in Telesales will contact potential clients of companies wishing to work with us and will perform sales transactions by phone, thus reducing costs with finding new clients.

Soft collection

The service was created and developed in order to ensure a constant payment flow by reducing delayed payment by clients to companies.

Keeping a schedule of payments and tracking outputs are actions meant to reduce the number of overdue invoices to companies.

Apart from keeping the schedule of payments, companies may use the output tracking tool and review debtor clients.