Management of Processes and Infrastructure


We open new opportunities before our Clients and we help them easily adjust their business processes to the new trends, by means of the Processes and Infrastructure Management Services. We are addressing the public organizations in the following fields of activity: Public Services and Governance, Public Safety, Environment, Agriculture, Transport, Healthcare, Energy and Utilities, as well as to private companies with various competencies.

With the help of our services, companies may choose the best management solutions fitting their profile, given that they have auditing and analysis at hand to help them manage the changes related to the business processes and avoid implicit risks.

Thus, our team of experts contributes to the optimization of the business processes at any level required in the organization, from providing full infrastructure services and solutions, to business governance solutions and business management services (BSM).

  • Infrastructure Design
  • Infrastructure Capacity Services
  • Mobility Services (e.g. e-mail on mobile terminals, tablets)
  • Microsoft Package (AD, Exchange, Sharepoint)
  • Migration/Cloud Solutions
  • Management of the initiatives, projects and assets portfolio: project and investment portfolio management solutions, optimisation of the usage of resources and budget allocation, scorecard executive systems (BSC) and financial data analysis.
  • Management of the business requirements: business requirements management solutions both for strategic needs and also for operational ones.
  • Management of governance, risk and conformity: governance, operational risk and compliance processes (such as compliance with various standards – CMMI, Basel 2/3, SOX, etc. ) management solutions, financial, budgetary and inventory risks.
  • Automation of operations: solutions for the automation of the operational tasks on various levels: network and infrastructure, applications server, databases.
  • Maintaining the availability and performance level, change and configuration management, asset management: we deliver integrated End2End solution, by means of which we provide full services specific to business services management, from infrastructure management to application performance management (APM), anticipatory monitoring and diagnosis to the use of end users, service level management, up to mapping applications, change management and asset management.
  • Services Management as per ITIL: complete, integrated solutions which cater the following business needs and processes: call management (Service Desk), incidents management, request and issue management, know-how management and scheduled maintenance works, service catalogue and interactive ticketing system.
  • Auditing and consulting services for optimization of processes: auditing services, consulting and administration services for complex projects and process optimization services.
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